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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*




"The nurses were excellent. The process went smoothly, everyone was professional and personable. I have been a nurse for over 40 years and you have a great staff."

"Another great experience. Staff is ultra-professional, friendly and efficient. Dr. Mourani is great and knows how to speak to his patients with respect and is very friendly. The process is very efficient - as an example, they ended up taking me in earlier than my scheduled appointment time which is very appreciated. Don't delay your colonoscopy - this office makes it SO easy!"

"All members of the team at the Center were very friendly, professional and caring. I am a physician myself and I was very impressed by my entire experience from the beginning, including very well guided prep procedures given by email with several reminders given over the days prior to my procedure.The anesthesia provided kept me completely pain free during the procedure and the recovery from the anesthesia was very rapid with no hangover effect. Overall, a very positive experience from start to finish."

"It was a very good experience for my first colonoscopy. The procedure ran on time. I woke up from anesthesia with no risidual effects, no grogginess, nor discomfort."

"Everyone was very helpful I would recommend this facility to anyone. I rated it very high."

"Over all very good experience. Everyone was very nice and made the process easy."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.